Refund Policy And FAQ

Refund & Return Policy

Last updated: September 3, 2026

At Magnocubes, we take care to ensure that every order is packed and shipped correctly. Because many of our products are small magnetic components, we generally do not accept returns or provide refunds for change of mind, incorrect selection, or personal preference.

However, if there is a genuine issue with your order that is our responsibility, we will do our best to make it right.

1. When Can I Request a Refund or Replacement?

You may contact us if:

You received the wrong product or quantity.
The product arrived damaged or defective.
The product has a significant manufacturing defect.
Your order is missing an item due to an error on our part.
The product you received is materially different from what was described or ordered.

All such cases are reviewed individually.

If the issue is confirmed to be caused by Magnocubes, we may offer a replacement, refund, or another appropriate resolution, depending on the circumstances.

2. No Returns for Change of Mind

We do not generally accept returns or refunds because:

You changed your mind after placing the order.
You ordered the wrong size, quantity, or product.
You no longer need the product.
The product does not meet your personal expectations despite matching its listed specifications.
You found the same or a similar product elsewhere at a lower price.
You ordered a quantity that you no longer require.

Please carefully check the product specifications, dimensions, quantity and other details before placing your order.

3. What If There Is a Problem With My Order?

If you believe there is a genuine problem with your order, please contact us as soon as possible after delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the product received
Photographs of the packaging, if relevant
Any other information that may help us understand the issue

For certain claims, we may request a short video to verify the problem.

We will review the information provided and determine the appropriate resolution.

4. Our Resolution Process

If the issue is determined to be our responsibility, we may provide one of the following:

Replacement
We may send the affected product or quantity again.

Refund
Where appropriate, we may issue a refund for the affected product or order.

Other Resolution
Depending on the circumstances, we may offer another reasonable solution.

Our goal is to resolve genuine issues fairly while preventing misuse of our return and refund policy.

5. Goodwill Coupons

If the product is not defective and the issue does not qualify for a refund or replacement, we may, at our discretion, offer a goodwill coupon of up to 50% off a future purchase.

A goodwill coupon is not guaranteed and is offered as a courtesy.

Any coupon provided will be subject to the terms communicated with the coupon.

6. Return Shipping

If a return is approved because the issue was caused by Magnocubes, we will provide instructions regarding the return and, where applicable, arrange or reimburse reasonable return shipping costs.

For returns that are not approved, customers are responsible for any shipping costs associated with sending products back to us.

Please do not send a product back without contacting us first.

7. Refund Processing

Once a refund has been approved, the refund will generally be processed to the original payment method.

The time taken for the refund to appear in your account may vary depending on your payment provider or bank.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests can only be accepted where the order has not already been processed or shipped.

Once an order has been shipped, it may no longer be possible to cancel it.

9. Incorrect Address or Delivery Issues

Customers are responsible for providing a correct and complete delivery address when placing an order.

If an order is returned to us because of an incorrect or incomplete address, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply if the order needs to be reshipped.

10. Important Note Regarding Magnet Products

Magnets are specialized products and must be handled responsibly.

Please carefully read the product description, specifications and safety information before purchasing and using our products.

Some magnets can be very strong and may cause injury, damage electronic devices, or create other hazards if handled incorrectly. Keep magnets away from children and follow the safety precautions.